Terms & Conditions
Preamble
These General Terms and Conditions govern the rental and use of event spaces operated by Lumia GmbH and Startup House V2 e.U., hereinafter referred to as the “Contractor”.
They form an integral part of every booking confirmation and apply to all rental and usage agreements unless otherwise agreed in writing.
- Acceptance of Terms
By accessing or using the services provided by the Contractor, the Client agrees to be bound by these Terms and Conditions. - Eligibility
The Client must be at least 18 years of age to enter into this agreement. - Booking and Payment
All quoted prices are net amounts and subject to statutory VAT.
All bookings are subject to availability.
Any room rental requires a written or electronic offer by the Contractor and a written or electronic confirmation by the Client.
The Client must return the signed offer within five (5) business days; otherwise, the offer becomes void.
The booking becomes binding for the Client upon confirmation of the Contractor’s offer in written or electronic form.
The booking becomes binding for the Contractor once a deposit of 50% of the total gross amount has been received.
The remaining balance must be paid within five (5) working days after the final invoice has been issued.
In case of late payment, a processing fee of €40 and 9.2% annual interest on arrears will apply.
The Client must provide accurate billing details (including VAT number where applicable).
Payment must be made via bank transfer unless otherwise agreed. - Cancellations, Refunds, and Postponements
Cancellations made more than 14 days prior to the event date incur a 50% cancellation fee.
Cancellations made less than 14 days before the event incur an 80% cancellation fee.
Cancellations made less than 48 hours before the event start are non-refundable.
Postponements are treated as cancellations and rebookings, subject to the same fees.
Catering cancellations due to illness or similar may reduce up to –10% of confirmed guests if communicated at least 10 days in advance; later changes incur full cost.
Any approved refunds will be processed within 14 business days after written confirmation. - Higher Force
Neither the Contractor nor the Client shall be liable for delays or non-performance caused by events of higher force, including but not limited to natural disasters, epidemics, strikes, power outages, or governmental restrictions.
Both parties will make reasonable efforts to reschedule the event. Refunds or credits remain at the Contractor’s discretion. - Use of Property
The Client shall use the rented spaces for lawful purposes only and comply with all applicable regulations.
The Client is liable for any damages caused by themselves, their guests, or third-party service providers.
Bringing own catering (food or beverages) is not permitted unless explicitly approved in writing.
Approved external catering is subject to a €5 per guest service fee for coffee breaks or €10 per guest for main meals.
Technical setups, decorations, or signage must be coordinated in advance with the Contractor.
Moving general furniture or altering room arrangements without approval is prohibited.
Animals are not permitted on the premises.
The Client must maintain cleanliness and adhere to fire safety and facility regulations.
Commercial use of photos or videos taken on the premises requires prior written consent. - Liability
The Contractor shall only be liable in cases of gross negligence or wilful misconduct.
The Client agrees to indemnify and hold the Contractor harmless from any claims, losses, or damages resulting from their use of the premises.
The Contractor is not liable for loss, theft, or damage to personal property brought by the Client or attendees.
The Client must ensure sufficient event insurance coverage. - Termination by the Contractor
The Contractor reserves the right to terminate the Client’s booking without notice if:
- the Client breaches these Terms,
- payment obligations are not met,
- the event violates laws or public order, or
- the event endangers people or property.
In such cases, payments made may be retained by the Contractor.
- Amendments to Terms
The Contractor may amend these Terms at any time by updating the website.
The version valid at the time of booking applies. - Code of Conduct
Respect and courtesy are expected of all guests and staff.
Discrimination of any kind is strictly prohibited.
The Client must comply with all safety guidelines.
Excessive dirt or damage may incur additional cleaning charges.
Smoking is only permitted in designated areas. Irresponsible behaviour will not be tolerated.
All laws and venue rules must be observed. - Standard Amenities Included in Room Bookings
Lake Theatre (70m²): projector, sound system, microphones, whiteboard, flipchart, Wi-Fi.
Park Studio (26m²): 75” screen, table, chairs, whiteboard, flipchart, Wi-Fi.
Park Atelier (38m²): 75” screen, chairs, whiteboard, flipchart, Wi-Fi.
Atrium (90m²): microphones, sound system, whiteboard, flipchart, Wi-Fi.
Lake Terrace (300m²): sound system, microphones, Wi-Fi.
Lake Bistro (60m²): kitchen, TV, whiteboard, flipchart, Wi-Fi.
Note: The Lake Bistro cannot be booked separately. - Outdoor Area Usage
Outdoor areas of Loft by the Lake may be used until 10:00 PM, in compliance with Vienna noise control regulations.
Outdoor areas must be kept quiet after 10:00 PM in accordance with Vienna’s night-time noise regulations.
Violations may result in event termination. - Registration
All guests and third-party suppliers must be registered by the Client or Contractor.
The Contractor may request the guest list before or after the event. - Parking & Access
Parking directly in front of the venues is not permitted.
Guests and suppliers are requested to use public transport or nearby parking garages.
Access areas, fire lanes and delivery zones must be kept clear at all times.
Any unauthorised parking may result in towing at the vehicle owner’s expense. - Insurance
The Contractor may require proof of insurance.
Event insurance must cover at least €2 million in personal and property damage.
Proof must be provided 10 days prior to the event. - Governing Law and Jurisdiction
These Terms are governed by Austrian law.
All disputes shall be subject to the exclusive jurisdiction of the Commercial Court of Vienna (Handelsgericht Wien). - Data Protection
The Contractor processes personal data in compliance with the General Data Protection Regulation (GDPR).
Further details are available in the Privacy Policy published on the respective website. - Contact
Lumia GmbH
office@lumia.wien
+43 670 183 2744 - Acceptance
By confirming a booking or using the Contractor’s services, the Client acknowledges and agrees to these Terms and Conditions.
